Aisera
The AI Service Experience Platform.
Overview
Aisera is an AI service experience platform that provides conversational AI, AIOps, and workflow automation capabilities to automate IT, HR, and customer service. Its AIOps solution helps IT teams to proactively detect and resolve incidents, reduce alert noise, and improve operational efficiency.
✨ Key Features
- Conversational AI and Chatbots
- AIOps (Proactive Incident Detection, Root Cause Analysis)
- Workflow Automation
- Ticket Classification and Routing
- Knowledge Management
🎯 Key Differentiators
- Unsupervised NLP and AI
- Conversational AI capabilities
- Focus on the entire service experience
Unique Value: Automates and improves the service experience for employees and customers with a single, AI-powered platform.
🎯 Use Cases (4)
✅ Best For
- Automating the resolution of IT support tickets
- Proactive detection and prevention of IT incidents
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Organizations that only require infrastructure monitoring
🏆 Alternatives
Offers a more comprehensive solution that combines conversational AI with AIOps, addressing a broader range of service management challenges.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (All tiers tier)
🔒 Compliance & Security
💰 Pricing
Free tier: NA
📊 Market Info
Customers: NA
Total Funding: $175.0M
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