Alida
The Total Experience Management (TXM) Platform.
Overview
Alida's Total Experience Management (TXM) platform helps businesses understand and engage their customers and employees. It provides tools for deep customer insights through surveys and communities, as well as broad feedback collection across the customer journey. The goal is to help companies make decisions with their customers, not for them.
✨ Key Features
- Customer Insight Communities
- Surveys
- Video Feedback
- Broad Feedback Management
- Analytics and Dashboards
- Employee Experience (EX)
🎯 Key Differentiators
- Strong focus on customer insight communities
- Combination of deep insights and broad feedback
- Emphasis on co-creation and customer collaboration
Unique Value: Helps businesses build strong relationships with their customers by putting their voice at the center of decision-making, leading to improved experiences and business outcomes.
🎯 Use Cases (4)
✅ Best For
- Increasing customer loyalty and advocacy
- Accelerating product innovation
- Improving employee retention
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses looking for a simple, transactional survey tool
- Companies without the resources to manage an insight community
🏆 Alternatives
Offers a more relationship-focused approach through insight communities compared to platforms that focus solely on transactional feedback.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Custom tier)
🔒 Compliance & Security
💰 Pricing
Free tier: NA
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