Autotask PSA
The Heart of Your Managed Services Business.
Overview
Autotask PSA is a comprehensive IT business management platform that unifies all aspects of an MSP's operations. Now part of Datto and Kaseya, it provides a single view of the business, from service ticketing and project management to billing and reporting. The platform includes a customizable client portal that allows customers to submit tickets, check the status of requests, and access a knowledge base, helping to streamline communication and improve service delivery.
✨ Key Features
- Service Desk & Ticketing
- Project Management
- Account Management & CRM
- Billing & Invoicing
- Time & Expense Tracking
- Customizable Client Portal
- Reporting & Dashboards
🎯 Key Differentiators
- Mature, feature-rich, and highly configurable platform
- Strong integration with the Datto product ecosystem (RMM, BCDR)
- Powerful reporting and data analytics capabilities
Unique Value: Autotask PSA provides a single, data-driven platform to run your entire MSP business, enabling smarter decisions and more profitable service delivery.
🎯 Use Cases (4)
✅ Best For
- Operating as the core business platform for thousands of MSPs globally
- Integrating tightly with RMM tools for seamless service delivery
- Managing complex projects and service level agreements (SLAs)
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small MSPs who may find the platform too complex or expensive
- Businesses not in the IT services sector
🏆 Alternatives
As one of the original market leaders, Autotask PSA offers a depth of features and configurability that many newer platforms lack. Its integration with Datto products provides a seamless experience for MSPs invested in that ecosystem.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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