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Bandwidth

The Communications Platform for the Enterprise.

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Overview

Bandwidth is a Communications Platform as a Service (CPaaS) company that provides software application programming interfaces (APIs) for voice and messaging, using its own IP voice network. This direct-to-carrier model gives them greater control over quality, cost, and reliability. They are a key provider for many major UCaaS and CCaaS platforms.

✨ Key Features

  • Voice API
  • Messaging API (SMS/MMS)
  • 911 Emergency Services API
  • Phone Number Management
  • Direct-to-carrier global network
  • Porting and Number Ordering

🎯 Key Differentiators

  • Owns and operates its own Tier 1 global IP network
  • Strong focus on enterprise-grade voice, messaging, and emergency services
  • Deep integrations with major UCaaS/CCaaS providers (BYOC model)

Unique Value: Offers unparalleled reliability, control, and cost-effectiveness by being a direct carrier, eliminating the complexity and extra costs of middlemen in the telecom stack.

🎯 Use Cases (5)

Powering UCaaS and CCaaS platforms Embedding voice and messaging in applications Ensuring E911 compliance for VoIP services Global number provisioning and management Bring Your Own Carrier (BYOC) integrations

✅ Best For

  • Powering Microsoft Teams Direct Routing
  • Voice and messaging backend for Google Voice
  • Emergency services for RingCentral

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • Video conferencing (not a primary focus)
  • Simple, low-volume projects better suited for pay-as-you-go models with more free credits

🏆 Alternatives

Twilio Vonage Sinch Telnyx

Unlike API providers who build on top of other networks, Bandwidth is the network. This provides greater quality control and simplified support, which is critical for enterprise customers.

💻 Platforms

API

🔌 Integrations

Microsoft Teams (Direct Routing) Zoom Phone (BYOC) Genesys Cloud RingCentral Cisco Webex

🛟 Support Options

  • ✓ Email Support
  • ✓ Phone Support
  • ✓ Dedicated Support (Premium Support tier)

🔒 Compliance & Security

✓ SOC 2 ✓ GDPR ✓ SSO ✓ SOC 2 Type II ✓ Kari's Law and RAY BAUM's Act compliant

💰 Pricing

Contact for pricing

✓ 14-day free trial

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