Freshservice
Delightful Service Management for All.
Overview
Freshservice is a cloud-based IT Service Management (ITSM) solution that helps organizations modernize their IT and other business functions. While it is a full-featured service desk, it also includes modules for on-call management and alert management, allowing teams to consolidate alerts, route them to the right on-call teams, and manage the entire incident lifecycle within their ITSM platform.
✨ Key Features
- ITSM Service Desk
- Incident Management
- On-Call Schedules
- Alert Management
- Asset Management
- Service Catalog
🎯 Key Differentiators
- User-friendly and intuitive interface compared to traditional ITSM tools.
- Fast time-to-value and easy setup.
- Integrated platform for ITSM, ITOM, and on-call management.
Unique Value: Provides a unified and delightful service management experience, combining traditional ITSM with modern on-call and alert management capabilities in a single, easy-to-use platform.
🎯 Use Cases (4)
✅ Best For
- Managing IT support tickets and on-call escalations within a single platform.
- Automating the creation of incident tickets from monitoring tool alerts.
- Providing a unified service desk for enterprise IT.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Pure DevOps or SRE teams who do not need a full ITSM suite.
- Small teams looking for a simple, standalone alerting tool.
🏆 Alternatives
Offers a more integrated solution for teams that want their on-call management to be part of their core ITSM platform, rather than a separate, bolted-on tool.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: N/A
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