Gupshup
The leading Conversational Engagement Platform
Overview
Gupshup is a global leader in conversational engagement, providing a comprehensive platform for businesses to build rich conversational experiences. They offer access to the WhatsApp Business API and over 30 other messaging channels. Their platform includes tools for building AI-powered chatbots, a scripting engine, an agent inbox, and a suite of APIs for developers. They cater to a wide range of businesses, from startups to large enterprises.
✨ Key Features
- Omnichannel Messaging API (30+ channels)
- AI-powered Chatbot Builder
- Agent Assist Inbox
- Conversational IVR
- Gupshup IP (GIP) Messaging
- Marketing Automation
🎯 Key Differentiators
- Advanced AI and NLP capabilities for building sophisticated chatbots.
- Extensive experience and strong presence in emerging markets.
- Support for a very wide range of messaging channels beyond the mainstream ones.
Unique Value: Enables enterprises to build rich, AI-powered conversational experiences at scale across more than 30 global messaging channels.
🎯 Use Cases (4)
✅ Best For
- Deploying sophisticated AI chatbots for banks and financial institutions.
- Running large-scale promotional campaigns over WhatsApp for retail brands.
- Powering customer support for logistics and delivery companies.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- A small business needing a very simple, plug-and-play shared inbox for a few agents.
🏆 Alternatives
Offers more advanced and mature AI chatbot-building capabilities compared to many CPaaS providers, making it ideal for complex automation use cases.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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