LiveChat
The Best AI Live Chat Software for Business
Overview
LiveChat is a comprehensive customer service platform that enables businesses to connect with customers in real-time through a chat widget on their website. It offers features like AI-powered chatbots to automate responses, a built-in ticketing system for managing customer inquiries, and analytics for monitoring agent performance. The platform is designed to help companies improve customer satisfaction, increase sales, and streamline their support operations.
✨ Key Features
- Live Chat
- AI Chatbot
- Ticketing System
- Website Visitor Tracking
- Canned Responses
- Chat Transcripts
- Reporting & Analytics
- Proactive Chat Invitations
🎯 Key Differentiators
- Highly reliable and feature-rich core live chat product.
- Excellent user interface for agents.
- Extensive marketplace of integrations.
Unique Value: Provides a best-in-class live chat solution that is powerful, reliable, and easy for support and sales teams to use, backed by a comprehensive customer service platform.
🎯 Use Cases (4)
✅ Best For
- Improving customer satisfaction through instant support
- Increasing conversion rates by engaging website visitors
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses that do not have a website or online presence
🏆 Alternatives
More focused on being an excellent live chat and ticketing tool than all-in-one marketing automation platforms, often resulting in a more polished agent experience for its core function.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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