Natero
Customer Success Software by Freshworks.
Overview
Natero, now part of Freshworks, is a customer success platform that helps businesses predict and prevent churn, increase expansion, and manage more customers with less effort. It uses data science to provide predictive insights and automate workflows. The acquisition by Freshworks has integrated it into a broader suite of business software.
✨ Key Features
- Predictive Churn Scoring
- Customer Health Scoring
- Automated Playbooks
- Customer 360 View
- Usage Tracking
- Workflow Automation
🎯 Key Differentiators
- Integration with the Freshworks suite of products.
- Strong focus on data science and predictive analytics.
- Unified customer record across sales, support, and success.
Unique Value: Provides a data-science-driven approach to customer success, fully integrated into the Freshworks ecosystem.
🎯 Use Cases (4)
✅ Best For
- Using machine learning to identify at-risk customers.
- Automating customer success workflows within the Freshworks ecosystem.
- Gaining a unified view of the customer across sales, support, and success.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies not using or interested in the Freshworks ecosystem.
- Teams looking for a highly customizable, standalone CS platform.
🏆 Alternatives
Offers a more integrated experience for Freshworks customers and a stronger focus on predictive analytics compared to some standalone CS platforms.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
✓ 21-day free trial
🔄 Similar Tools in CS Operations
Gainsight
A leading customer success and product experience platform....
Catalyst
An intuitive and flexible customer success platform....
ChurnZero
A platform focused on fighting customer churn....
Totango
A flexible and modular customer success platform....
ClientSuccess
A customer success platform focused on CSM productivity....
Planhat
A flexible platform for customer success and beyond....