ScreenSteps
Knowledge base software for growing teams.
Overview
ScreenSteps is a knowledge management and employee training platform designed to help businesses document and share their procedures. It specializes in the creation of visual content, with integrated screen capture and annotation tools that make it easy to build step-by-step guides. The platform is built to support employees, especially in call centers and support teams, by providing them with clear, actionable answers quickly, reducing training time and improving performance.
✨ Key Features
- Integrated Screen Capture & Annotation
- Step-by-Step Article Templates
- Visual Work Instructions
- Checklists & Decision Trees
- Content Authoring & Management
- Browser Extension for easy access
- Permissions & Version Control
- Analytics & Reporting
🎯 Key Differentiators
- Integrated screen capture and image editing tools
- Strong focus on creating visual, step-by-step instructions
- Designed specifically for employee training and performance support
- Simple, structured content formats (articles, checklists)
Unique Value: Makes it incredibly fast and easy to create and maintain visual, step-by-step procedures that employees can actually follow, reducing mistakes and training time.
🎯 Use Cases (5)
✅ Best For
- Creating visual, step-by-step guides for complex software procedures
- Onboarding new employees and reducing ramp-up time
- Providing call center agents with consistent and accurate answers
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Public-facing customer self-service portals (primarily internally focused)
- Unstructured, collaborative wikis for brainstorming
🏆 Alternatives
Compared to general-purpose wikis like Confluence, ScreenSteps is purpose-built for creating procedural documentation, making the authoring process much faster. Unlike Guru, it focuses more on structured, long-form guides rather than bite-sized, real-time answers.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Phone Support
- ✓ Dedicated Support (All plans tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: NA
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