ServiceNow CPQ
Automate the entire quote-to-cash cycle.
Overview
ServiceNow CPQ is designed to unify the sales and service experience by connecting the front-office sales process with mid- and back-office operations on a single platform. It helps businesses manage complex product and service configurations, automate pricing, and streamline the entire quote-to-cash process, ensuring that what is sold can be delivered efficiently.
✨ Key Features
- Unified platform for sales and operations
- Product and service catalog management
- Configuration, pricing, and quoting engine
- Automated approval workflows
- Seamless handover to service delivery
- AI-driven insights
🎯 Key Differentiators
- Native to the ServiceNow platform, unifying sales and operations.
- Leverages ServiceNow's powerful workflow automation capabilities.
- Provides a single data model for the entire customer lifecycle.
- Strong in quoting for complex services and technology.
Unique Value: Unifies the quote-to-cash process with service delivery on a single platform, ensuring that complex service offerings are quoted accurately and fulfilled efficiently.
🎯 Use Cases (4)
✅ Best For
- Connecting sales and delivery teams to reduce errors and improve customer satisfaction.
- Streamlining the sales process for companies already invested in the ServiceNow ecosystem.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small businesses or MSPs not using the ServiceNow platform.
- Companies that need a simple, standalone quoting tool.
- Organizations without complex service delivery workflows.
🏆 Alternatives
Unlike CRM-centric CPQ tools, ServiceNow CPQ is built on an operations-focused platform, making it ideal for service-oriented businesses.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Premier tier)
🔒 Compliance & Security
💰 Pricing
Free tier: N/A
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