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SHR Group (Allora CRS)

Powering intelligent hospitality.

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Overview

SHR Group's Allora CRS (formerly Windsurfer) is a central reservation system that leverages AI to personalize the guest booking experience. It's part of a broader platform that includes an intelligent booking engine, revenue management tools (RMS), and CRM capabilities. The focus is on driving more direct bookings and increasing profitability for hotels.

✨ Key Features

  • AI-powered personalization
  • Integrated CRS and Booking Engine
  • Revenue Management System (RMS) integration
  • CRM and guest loyalty features
  • Connectivity to GDS and OTAs
  • Multi-property management

🎯 Key Differentiators

  • AI-driven personalization in the booking process
  • Tightly integrated platform of CRS, RMS, and CRM
  • Strong focus on maximizing direct channel revenue

Unique Value: Uses AI to create a truly personalized and dynamic booking experience, increasing conversion rates and ancillary revenue for direct bookings.

🎯 Use Cases (3)

Independent hotels Resorts Global hotel chains

✅ Best For

  • Increasing direct booking conversion rates
  • Personalizing the online booking experience for guests
  • Implementing dynamic pricing strategies

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • Properties that do not prioritize direct booking channels

🏆 Alternatives

Cendyn SiteMinder D-EDGE

Offers a more advanced, AI-driven approach to direct booking optimization compared to traditional CRS and booking engine providers.

💻 Platforms

Web API

🔌 Integrations

Major OTAs and GDS Various PMS systems Stripe API

🛟 Support Options

  • ✓ Email Support
  • ✓ Live Chat
  • ✓ Phone Support
  • ✓ Dedicated Support (Varies tier)

🔒 Compliance & Security

✓ GDPR ✓ SSO ✓ PCI DSS Compliant

💰 Pricing

Contact for pricing

Free tier: N/A

📊 Market Info

Customers: N/A

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