Smartlook
Understand the 'why' behind user actions.
Overview
Smartlook is a qualitative analytics solution for websites, iOS/Android apps, and various app frameworks. It helps businesses understand user behavior by providing tools like always-on session recordings, heatmaps, event tracking, and funnel analysis. This allows product managers, marketers, UX designers, and developers to see exactly what users are doing, identify bugs, and optimize the user experience.
✨ Key Features
- Session Recordings
- Heatmaps (Click, Move, Scroll)
- Event Tracking
- Conversion Funnels
- Crash Reports (for mobile)
- Cross-platform analytics (web and mobile)
🎯 Key Differentiators
- Strong support for native mobile app analytics
- Always-on session recording captures all user sessions
- Combined qualitative and quantitative analytics in one platform
Unique Value: Provides a unified view of user behavior across both web and native mobile platforms, with always-on recording so you never miss a critical user session.
🎯 Use Cases (5)
✅ Best For
- Watching session recordings to understand why users drop off in a checkout funnel
- Using heatmaps to see which elements on a page get the most interaction
- Tracking events to measure the usage of a new feature
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Predictive attention analysis (it's based on real user data)
- A/B testing platform (it integrates with them but isn't one)
🏆 Alternatives
Offers more robust mobile app support compared to many competitors, making it ideal for businesses with a significant mobile presence.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
Free tier: 3,000 sessions/month
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