Wix Chat
Chat with Visitors and Help Them in Real Time
Overview
Wix Chat is a first-party application that adds a live chat widget to a Wix website. It allows site owners to communicate directly with visitors in real-time, answer questions, provide support, and potentially increase sales. Conversations can be managed from the Wix dashboard or the Wix Owner mobile app.
✨ Key Features
- Real-time live chat with website visitors
- Manage chats from desktop and mobile app
- Automated welcome messages and lead capture forms
- Integration with Wix CRM (Inbox) to store conversations
- Customizable chatbox design to match site branding
🎯 Key Differentiators
- Seamless, one-click installation for Wix users
- Fully integrated with the Wix dashboard, Inbox, and mobile app
- No additional cost for core features
Unique Value: Provides a free, simple, and deeply integrated way for Wix site owners to engage with visitors in real-time, improving customer service and driving sales without needing a third-party tool.
🎯 Use Cases (4)
✅ Best For
- Answering product questions on a Wix Store
- Scheduling appointments or consultations through chat
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses needing advanced, multi-channel helpdesk functionality (e.g., social media, email ticketing)
- Teams requiring complex chatbot AI and automation beyond simple greetings
🏆 Alternatives
While third-party tools like Tidio offer more advanced features like complex chatbots, Wix Chat provides the most seamless and cost-effective solution for basic live chat on a Wix site.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
🔒 Compliance & Security
💰 Pricing
Free tier: Basic chat functionality is included with Wix.
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