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Wix Chat

Chat with Visitors and Help Them in Real Time

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Overview

Wix Chat is a first-party application that adds a live chat widget to a Wix website. It allows site owners to communicate directly with visitors in real-time, answer questions, provide support, and potentially increase sales. Conversations can be managed from the Wix dashboard or the Wix Owner mobile app.

✨ Key Features

  • Real-time live chat with website visitors
  • Manage chats from desktop and mobile app
  • Automated welcome messages and lead capture forms
  • Integration with Wix CRM (Inbox) to store conversations
  • Customizable chatbox design to match site branding

🎯 Key Differentiators

  • Seamless, one-click installation for Wix users
  • Fully integrated with the Wix dashboard, Inbox, and mobile app
  • No additional cost for core features

Unique Value: Provides a free, simple, and deeply integrated way for Wix site owners to engage with visitors in real-time, improving customer service and driving sales without needing a third-party tool.

🎯 Use Cases (4)

Providing live customer support for an e-commerce store Answering pre-sales questions to increase conversions Capturing leads from website visitors when offline Engaging with users browsing the site

✅ Best For

  • Answering product questions on a Wix Store
  • Scheduling appointments or consultations through chat

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • Businesses needing advanced, multi-channel helpdesk functionality (e.g., social media, email ticketing)
  • Teams requiring complex chatbot AI and automation beyond simple greetings

🏆 Alternatives

Tidio LiveChat JivoChat

While third-party tools like Tidio offer more advanced features like complex chatbots, Wix Chat provides the most seamless and cost-effective solution for basic live chat on a Wix site.

💻 Platforms

Web Mobile App (Wix Owner)

🔌 Integrations

Wix Inbox Wix Automations Wix Stores

🛟 Support Options

  • ✓ Email Support
  • ✓ Live Chat
  • ✓ Phone Support

🔒 Compliance & Security

✓ GDPR

💰 Pricing

Contact for pricing
Free Tier Available

Free tier: Basic chat functionality is included with Wix.

Visit Wix Chat Website →