Zendesk Guide
Smart self-service for your customers.
Overview
Zendesk Guide is a knowledge base and self-service platform that helps businesses empower their customers to find answers on their own. It allows for the creation of help centers, FAQ pages, and community forums. Integrated with the broader Zendesk ecosystem, it enables support agents to easily reference and share articles within tickets, and uses AI to suggest relevant content to both customers and agents.
✨ Key Features
- Help Center Creation
- AI-powered Content Cues
- Answer Bot
- Community Forums
- Customizable Branding
- Reporting and Analytics
- Content Lifecycle Management
- Multi-language Support
🎯 Key Differentiators
- Seamless integration with the comprehensive Zendesk suite
- AI-powered features for content creation and recommendations
- Robust community forum capabilities
- Extensive app marketplace for customizations
Unique Value: Provides a unified platform for customer service that deeply integrates a powerful knowledge base to enable self-service and improve agent productivity.
🎯 Use Cases (5)
✅ Best For
- Reducing support ticket volume through self-service
- Improving agent efficiency with quick access to knowledge
- Building a community around a product or service
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Standalone internal wiki for non-support teams
- Project collaboration and documentation
🏆 Alternatives
Unlike standalone knowledge base tools, Zendesk Guide's primary strength is its native integration within a complete customer support ecosystem, allowing for a more seamless flow of information between self-service and agent-assisted channels.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies by plan tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: NA
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