ClickHelp
Modern Help Authoring Tool for Technical Writers.
Overview
ClickHelp is a comprehensive, browser-based platform for technical writers and documentation teams. It is designed for creating, managing, and publishing various types of technical content, including online user manuals, knowledge bases, software documentation, and tutorials. It supports single-sourcing, allowing teams to publish content to multiple outputs (like web, PDF, etc.) from a single source. It emphasizes collaboration, with features for review workflows and user roles.
✨ Key Features
- Single-sourcing and content reuse
- Multiple output formats (HTML5, PDF, CHM)
- WYSIWYG and XML editor
- Review and collaboration workflows
- User roles and permissions
- Translation management
- Built-in analytics and reporting
- Custom branding
🎯 Key Differentiators
- Fully browser-based, requiring no installation
- Strong focus on collaborative workflows for technical writing teams
- Combines ease of use with powerful features like single-sourcing
Unique Value: Streamlines the entire technical documentation process for teams in a collaborative, cloud-based environment, eliminating the need for desktop-based authoring tools.
🎯 Use Cases (5)
✅ Best For
- Creating a professional, multi-format user manual for a complex software application
- Managing a documentation localization project for a global audience
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Simple, internal team wikis
- MSP asset and password management
🏆 Alternatives
Offers a modern, web-based alternative to traditional, desktop-based HATs like MadCap Flare, and provides more technical authoring features than general knowledge base tools like Document360.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (All tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
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