Dixa
The Customer Friendship Platform
Overview
Dixa is a customer service platform designed to break down silos between communication channels. It enables brands to serve customers across phone, email, chat, and messaging apps from a single screen. Dixa's core philosophy is to enable 'customer friendship' by providing agents with the context and tools needed to have personal, uninterrupted conversations.
✨ Key Features
- True omnichannel (voice, chat, email, messaging)
- Intelligent routing
- Contextual customer data
- Built-in analytics
- Collaborative agent interface
- Customizable widgets
🎯 Key Differentiators
- True native omnichannel platform (no plugins required)
- Focus on 'Customer Friendship' and conversational support
- Advanced, data-driven routing capabilities
Unique Value: Delivers a true, native omnichannel experience in a single platform, enabling brands to have seamless, data-rich conversations with their customers across any channel.
🎯 Use Cases (4)
✅ Best For
- Handling phone calls, emails, and live chats from a single, unified agent interface.
- Routing incoming customer inquiries to the agent who last spoke with them to maintain continuity.
- Viewing a customer's order history and previous conversations to provide more personalized support.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies looking for a free or very low-cost solution.
- Businesses that only need a simple shared inbox for email.
🏆 Alternatives
Unlike platforms that bolt on channels via plugins, Dixa's native integration allows for smoother agent experiences and more intelligent, cross-channel routing and reporting.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Ultimate tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: N/A
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